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PRIVACY POLICY

A legal disclaimer

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Effective Date: [22/01/2026]

Frank-Ish Boutique (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

  • Full name

  • Phone number

  • Email address

  • Delivery or collection address

  • Payment details (processed securely via our website payment providers)

  • Order history and preferences

We do not store your card or banking details.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill orders

  • Arrange delivery or collection

  • Communicate order updates

  • Provide customer support

  • Improve our products and services

  • Comply with legal obligations

3. Payments

  • No cash on delivery.

  • All payments must be made via the website before collection or delivery.

  • Payments are handled by secure third-party payment processors.

4. Delivery Policy

  • All local orders are delivered within 24 hours.

  • Accurate delivery details are the customer’s responsibility.

  • Frank-Ish Boutique is not responsible for delays caused by incorrect information.

5. Exchange & Refund Policy

  • ✅ 24-hour exchange on eligible items (conditions may apply).

  • ❌ No refunds under any circumstances.

  • Exchanges are only accepted if items are unused, unworn, and in original condition.

6. Sharing of Information

We do not sell or trade your personal information.
Your information may only be shared with:

  • Delivery partners (for order fulfillment)

  • Payment processors (to complete transactions)

  • Legal authorities if required by law

7. Data Security

We take reasonable security measures to protect your personal information against unauthorized access, loss, or misuse.

8. Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic. You may disable cookies in your browser settings if you prefer.

9. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections

  • Request deletion (subject to legal requirements)

To make a request, contact us using the details below.

10. Changes to This Policy

Frank-Ish Boutique reserves the right to update this Privacy Policy at any time. Changes will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Frank-Ish Boutique
📧 Email: exaucedivine@gmail.com
📞 Phone: +27 61 161 3511

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